Terms of Use

PharmaPoint is a registered company subject to the laws of the Kingdom of Saudi Arabia. We welcome all our users and are happy to answer any questions or complaints not already addressed in this document — simply contact our customer service team.

By using the website or app — even if you are only browsing and have not registered — you acknowledge, agree, and undertake to comply with these terms and conditions. Please read them carefully. As with all our other policies, these terms and any matter related to ordering on PharmaPoint are governed by the laws of the Kingdom of Saudi Arabia.

Please review these terms regularly, as they may change without direct notice. The most recent version available on PharmaPoint is the one in effect, and supersedes all previously published versions.

By using PharmaPoint — whether registered or not — you agree and acknowledge that:

• You will indemnify us and all our directors, employees, and agents against any claims or legal actions arising from your breach of these terms or misuse of PharmaPoint.
• You agree to our Privacy Policy, Security Policy, Delivery Policy, Return Policy, Terms of Sale, and all conditions in this document.
• To the extent permitted by law, we are not liable for any losses arising from: your incorrect use of PharmaPoint, unauthorized access to your data, or the content, statements, or actions of third parties (including registered PharmaPoint users).
• Once a product has been delivered by us and accepted by you, our responsibility ends.
• We may terminate your registration on PharmaPoint without providing a reason — usually only due to a breach of these terms or a long period of inactivity. We are not liable for the consequences of terminating your account.
• You will not reproduce any text, images, software, graphics, sounds, page layouts, or designs — including trademarks, service marks, and patents — appearing on PharmaPoint without our written permission.
• You will not sell or charge any service fee for access to PharmaPoint by anyone else.

PharmaPoint reserves the right to:

• Withdraw any service, facility, or product range currently offered or offered in the future.
• Change the prices of any items or services.
• Run advertisements and promote any product or service, and to allow any person or organization to promote any product or service on PharmaPoint, subject to prior written permission.

We do not endorse or accept responsibility for the content or availability of any third-party sites we link to.

Users must register to make purchases on PharmaPoint. By completing registration, you confirm that you are 18 years of age or older, or that you are using the site with the permission of your legal guardian.

It is your responsibility to notify us if you become aware that anyone is using your account and password without permission. Keeping your account credentials safe is your full responsibility; you are fully responsible for all activity under your username and password.

No information posted anywhere on PharmaPoint is intended as a substitute for medical or professional advice of any kind. Always consult a healthcare professional before taking any action based on suggestions you read on the platform.

To the extent permitted by law, we make no guarantee that PharmaPoint will:

• Meet your requirements, either in terms of product information provided or the product itself.
• Provide error-free information about any product or service.
• Correct any inaccurate information brought to our attention.

As stated in our Terms of Sale, we accept no responsibility for the accurate display of product information, images, customer reviews, prices, or delivery times. If a price is found to exceed the amount quoted when you agreed to the sale, we will obtain your written approval of the revised price before charging you.

• You will not post any defamatory comments or content that infringes the rights of any person or organization.
• You will not post any content that is unlawful or offensive to any person or group for any reason.
• Without our written permission, you will not post any comments intended to promote the commercial interests of any party other than PharmaPoint or the brands we display. If we consider a comment to violate these terms, we may remove it without explanation.
• You will not transmit or publish any files containing viruses or any files that disrupt the system or a communications device.
• You confirm you have the right to distribute all text and images you post to any part of PharmaPoint.
• We reserve the right to record, retain, or disclose any information posted when required by law or at our sole discretion.

All text, images, software, graphics, sounds, page layouts, and designs — including trademarks, service marks, and patents — are protected under international copyright laws and may not be copied or reproduced without our written permission. We own or license all material that appears anywhere on PharmaPoint.